Shipping & Handling & Refund Policy

When will my order be shipped?

Age Verification:

 

If we are unable to verify your age, we will contact you for further verification or ship your order with ​adult signature required service​. Adult signature shipments require an adult 21+ years of age with a government issued ID to sign for the package.

We reserve the right to refuse any orders without notice.

Once the age verification is complete, there is a 24-48 hour processing time for all orders regardless of their shipping method. However, we strive to ship orders out as quickly as possible.

We process orders from 8:30AM EST – 5PM EST on weekdays and 9:00AM EST – 12PM on Saturdays.  We do not process orders on Sunday and major U.S holidays.

Our daily shipping cutoff time is 4PM EST. If you receive a tracking number after our cutoff time, then your order was prepared but may not have left our facility.

Where do you ship to?

Due to regulations, aimepods.com is unable to ship any products into Utah, Michigan, and Arkansas.

We ship within the United States, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses.

FEDEX® does not ship to PO BOXES or military addresses. All orders are shipped from Brooklyn NY, 11235.

Please note: Orders of $400 or more will be shipped to the cardholder’s verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Orders of $200 or more are shipped with signature confirmation (Someone must be available to sign for the package).

 

Estimated Transit Times

 

USPS First Class Mail (“snail mail”) 5-7 business days* in transit

USPS Priority (standard shipping) 2-4 business days* in transit USPS service days: Monday – Saturday.

APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.

 

FEDEX Ground® 2-5 business days* in transit

FEDEX Home Delivery® 2-5 business days* in transit

FEDEX 2DAY® 2 business days* in transit

FEDEX Standard Overnight® 1 business day* in transit

FEDEX Priority Overnight® 1 business day* in transit

FEDEX® service days: Monday – Friday, Monday – Saturday for FEDEX Home Delivery® and FEDEX

Priority Overnight®

 

*These estimated transit times refer to the time it takes the package to reach it’s destination once it has been shipped. They do not include our processing time.

 

 

Late Shipments

We do not guarantee transit times and shipping fees are nonrefundable through us.

However, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

 

FEDEX®:​ All shipping methods guaranteed*

Call 1-800-463-3339 (1-800-GoFedEx) to file a claim

Email: ​http://www.fedex.com/us/customersupport/email/ind…

 

USPS:​ Only Priority Mail Express is guaranteed*

USPS® Customer Service

Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim

Hours of Operation

Monday – Friday 8 AM – 8:30 PM ET

Saturday 8 AM – 6 PM ET

 

https://www.usps.com/help/welcome.htm

 

Order Tracking:

 

Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the “my account” page or by clicking here.

 

Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office. Find your local post office here.

 

USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by USPS.

 

Incomplete or Incorrect Address Submissions:

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

 

 

How are replacement parts shipped?

ALL replacement shipments and warranty shipments are shipped using USPS First Class Mail.

 

 

Refund/Exchange Policy

All sales are final. We do not offer refunds or exchanges on any of our products regardless of whether they have been used or not. Please choose carefully. If you have any questions about our products, please contact us by email before placing an order.

 

 

Warranty Policy

Please read our FAQ page before assuming an item is defective, you may find your answer there. Our products may require maintenance or minor adjustments. This does not mean that the product is defective.

 

 

14-Day Warranty, DOA and Wrong Item Claims

Please contact our customer service team by email at info@aimepods.com with a description of the problem along with your order number (by the allotted time listed below). Your order number can be found on the upper right corner of your receipt. If the issue cannot be resolved by email, we will send you instructions on how to send the item back for replacement along with a return authorization (RMA) number. Replacements are ONLY shipped after the defective item are shipped back to us. “Dead on Arrival” (DOA) and “Wrong Item” claims must be reported to us within 72 hours from the delivery time. “14-day Warranty” claims must be reported to us within 14 days from the delivery date.

 

Your package must be postmarked within 5 days of receiving your return authorization (RMA) number. We will only replace defective items with working items of the same model.

 

 

Shipping Costs

Customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. Shipping cost incurred are non refundable. All replacement/repaired products are shipped USPS first class. We recommend using delivery confirmation/tracking when shipping packages to us.

 

 

14-Day Warranty

Please test all products for defects upon receiving your order; especially when ordering in bulk. Please notify us immediately if an item is DOA/defective.

 

All Products (unless specifically stated otherwise), carry an implied, industry-standard 14-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. The 14-Day warranty begins on the day the product is delivered and not on the day it was put to use.

 

Items not covered under our 14-day warranty: Cartridges, cartomizers, e-Liquid and clearance items. Scratches and discoloration are considered normal wear and tear and is not covered by warranty.

 

 

30-Day Warranty on the following items:

All Pods

All Disposable Vapes

 

 

Dead on Arrival (DOA)

Vape pods and disposable vapes. DOA items must be reported to us within 72 hours of receiving them.

 

 

Order Cancellation Policy

Please submit any cancellation via email to info@aimepods.com. Once the order has been shipped, we will not be able to cancel your order.

 

Compatibility

We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.